1. Save for perishable goods, all returns must be done in accordance with the instructions set out in the Return Policy. The Buyer may initiate the return process by communicating with Omnivarya or Seller through the Platform, as the case may be. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page.
2. The Buyer may, by completing the Online Return Form, apply to return the purchased Goods to Omnivarya or the Seller in exchange for a replacement or a refund. The Buyer shall ensure that the purchased Goods is returned to Omnivarya or the Seller within the applicable returns eligibility period set out in the Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer receives the purchased Goods to the post stamp date on the return parcel. In case of damaged goods, please contact Omnivarya or the Seller within 48 hours of receiving the delivery to expedite the claim process.
3.買方僅可在下列情況下申請退回所購商品：
3.1 交付给买方的货物在交付时存在缺陷和/或损坏；
3.2 貨品，尤其是時尚產品不合適（不適用於來自海外賣家的時尚產品）；
3.3 交付給買方的貨物與賣方在貨物清單中提供的描述有重大差異；
3.4 交付給買方的貨物與訂單中規定的協定規格不符（例如尺寸、顏色等錯誤）；
3.5 买方改变了对货物的看法；
3.6 such other circumstances which may be prescribed by Omnivarya on the Platform.
4. 儘管有上述第 3. 條的規定，但不允許退回或取消任何易腐爛貨品。為確保買家對收到的產品感到滿意，買家應在訂單到貨後立即檢查內容。
5. The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by Omnivarya on the Platform. Please see Help Center for further details.
6.有關退貨的問題和投訴：
6.1 If you have any questions or complaints, you may contact Omnivarya using the “Contact Us” page on the Platform, as applicable.
6.2 In the event that the Buyer is unable to resolve any dispute with Seller directly through amicable negotiations, Omnivarya reserves the right to suggest and implement an appropriate resolution at its sole discretion.